Grievance Officer

Last updated: [DD Month 2026]

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for doctorrating.in is:

Name
[GRIEVANCE OFFICER NAME]
Entity
[LEGAL ENTITY NAME — e.g., ____ Pvt. Ltd.]
Address
[REGISTERED ADDRESS, Gurugram, Haryana, PIN]
Email
complaints@doctorrating.in

What you can raise with the Grievance Officer

  • A request to remove or correct content you believe is false, defamatory, infringing, or in breach of these Rules or our Terms of Service.
  • A complaint about how your personal data has been handled.
  • An error in a doctor profile or verification status not resolved via the report-an-error flow.
  • Any other grievance relating to this platform.

How we handle grievances

  1. Acknowledgment within 24 hours of receiving your complaint, with a reference number.
  2. Resolution within 15 days of receipt, per the Intermediary Rules. Content subject to a valid court order or government notice is acted upon within the timelines set in law.
  3. Doctors disputing a review should include: the review URL, their NMC/SMC registration number, and the specific statements disputed and why. Disputed reviews may be annotated pending resolution.

What this platform is

doctorrating.in is an intermediary under Section 79 of the Information Technology Act, 2000. Reviews and ratings are third-party content created by users. The platform does not author, endorse, or editorially modify user reviews, and operates the due-diligence, moderation, and grievance processes required of intermediaries.