How to file a medical complaint in India — right door first

Something went wrong at a clinic or hospital. You want accountability. The first decision is not how angry the letter sounds — it is which door can actually act.

doctorrating.in helps you prepare and route a complaint. You file it in your own name.We never file on your behalf and never publish your allegations. Use ourComplaints tool when you are ready to draft.

Step 1 — Name the problem type

• Negligence / professional misconduct → State Medical Council (where the doctor is registered).
• Overbilling, refund, deficient service → Consumer helpline / Consumer Commission (e-Jagriti). See how to check a hospital bill.
• Dirty wards, facility failures, admin neglect → state grievance portals (e.g. CM Window) / health department.
• Bad medicine / pharmacy → State FDA / Drugs Controller.
• Cashless / claim delay or denial → insurer grievance → IRDAI / Ombudsman (see our insurance guide).
• Suspected illegal practice → Civil Surgeon / anti-quackery cell + police — after a careful register check. Do not accuse on social media.

One complaint, one correct doorway. Scatter-gun emails to every inbox usually help no one.

Step 2 — Pick the right authority

Open the Complaints page for verified contacts and how-to notes. Contacts there were checked for common Haryana / national channels; if you are in another state, use the sametype of authority (your State Medical Council, your state consumer commission, your state FDA).

Some councils charge a fee to accept a complaint (for example a demand draft). That is controversial — read Should justice cost ₹500?and always confirm the current rule before you pay.

Step 3 — Gather evidence

• Bills, receipts, insurance approvals / rejections
• Prescriptions, discharge summary, lab reports
• Photos, WhatsApp / SMS threads, call logs (dates matter)
• A one-page timeline: what happened, when, who said what
• Doctor registration check via Verify (upload Rx if you have it)

Step 4 — Write calmly, file yourself

Stick to facts. Name the relief you want (investigation, refund, apology, corrective action). Attach copies, keep originals. Send through the official portal, email, or post — and save the acknowledgment / tracking number.

Our Complaints composer formats a draft for you to copy into your email or portal. It is not sent by us and not stored by us.

Related situations

• Stuck at discharge / billing — IRDAI timelines
• Insured but claim denied
• Patient Rights hub

Quick FAQ

Kunwer Sachdev

Founder, doctorrating.in

He built Su-Kam into one of India’s best-known inverter and solar brands, holds 100+ patents, and is building again — now backing ideas that put more power in ordinary people’s hands.

X / TwitterWebsite

General information only — not legal advice. Authorities and fees change; confirm on official sites before filing. Disclaimer: Kunwer Sachdev has no association with Su-Kam Power Systems Ltd. in its current form, having ceased to be its Managing Director and Promoter following insolvency proceedings under the IBC, 2016 (NCLT resolution, 2019–2022).